SMS Privacy Policy (updated 1/1/2025)                                                                              

GREEN MOUNTAIN CLAIMS SERVICES, LLC is committed to protecting your privacy. This SMS Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider.

By using the Service, you agree to the terms of this Policy. GREEN MOUNTAIN CLAIMS SERVICES, LLC reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

 “Personal Information” is information that individually identifies you, such as your mobile phone number, as well as the any Personal Information that you choose to include in messages you send through the Service.

 What Personal Information is collected about you

Through the use of the Service, GREEN MOUNTAIN CLAIMS SERVICES, LLC will receive the following information from our third-party service provider: your mobile phone number when you send a text message to us, the text of messages that you send to us, photos and other media that you send to us, as well as any comments or feedback regarding the Service that you send to us.

 How GREEN MOUNTAIN CLAIMS SERVICES, LLC uses Personal Information about you

We use Personal Information to

  • provide you with the Service

  • process and respond to inquiries related to your insurance claim

  • improve the Service

  • contact you with important information regarding your insurance claim

 Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. GREEN MOUNTAIN CLAIMS SERVICES, LLC utilizes servers and services owned by third parties.

 Disclosure of your information

The information obtained as part of the SMS consent process will not be shared with third parties. No mobile opt-in data will be shared with third parties

We will not rent or sell your Personal Information to other companies or individuals. We may use or disclose such information in any of the following limited circumstances:

  • We have your consent.

  • We provide such information to your insurance carrier or agent for the sole purpose of processing your insurance claim. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, GREEN MOUNTAIN CLAIMS SERVICES, LLC is not accountable in any way for any liability or reimbursement.

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.

  • We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of GREEN MOUNTAIN CLAIMS SERVICES, LLC ’s Terms of Service, or as otherwise required by law.

  • We transfer Personal Information about you if GREEN MOUNTAIN CLAIMS SERVICES, LLC is, or its assets are, acquired by or merged with another company.

We may share aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month, or the total number of texts sent in a given week.

 Security

GREEN MOUNTAIN CLAIMS SERVICES, LLC takes precautions to ensure the security of your Personal Information, including ensuring that our third-party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third-party SMS delivery platform or your carrier network).

We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.

Opting in

A mobile user might opt-in by:

  • Sending a Mobile Originating (MO) message to GREEN MOUNTAIN CLAIMS SERVICES, LLC.

  • Sending an email to info@GreenMountainClaims.com requesting the use of the Service.

  • Contacting GREEN MOUNTAIN CLAIMS SERVICES, LLC via phone to request access to the Service.

Message and data rates may apply. Messaging frequency may vary. No mobile opt-in data will be shared with third parties.

Opting out

GREEN MOUNTAIN CLAIMS SERVICES, LLC’s third-party service provider gives you the ability to opt out of the Service for any reason. You can opt out by texting “STOP” to 802-613-4133 or 802-613-2839.

Intended audience

GREEN MOUNTAIN CLAIMS SERVICES, LLC requires that users of this service be limited to US residents only who have an active/open insurance claim with GREEN MOUNTAIN CLAIMS SERVICES, LLC’s.

Types of SMS Communications

If you have consented to receive text messages from GREEN MOUNTAIN CLAIMS SERVICES, LLC you may receive text messages related to your insurance claim including internal communication with employees regarding their schedules, appointments, and instructions on what documentation is needed to process your claim.

Questions or concerns?

If you have any additional questions regarding this Policy, please feel free to contact us any time by texting “HELP” to 802-613-4133 or 802-613-2839.

SMS Terms and Conditions

Use of the GREEN MOUNTAIN CLAIMS SERVICES, LLC’s text message-based services (the “Service”) is subject to the following Terms of Service. These terms constitute a legal agreement (the “Agreement”). Please read them carefully.

  1. GREEN MOUNTAIN CLAIMS SERVICES, LLC will allow several different opportunities, such as sending a Mobile Originating (MO) message, to opt-in to SMS services, sending an email to info@GreenMountainClaims.com requesting the use of the Service or by contacting GREEN MOUNTAIN CLAIMS SERVICES, LLC via phone to request access to the service. Message and data rates may apply. Messaging frequency may vary.

  2. You can cancel the Service (opt out) at any time by texting "STOP" to 802-613-4133 or 802-613-2839. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

  3. For assistance or if at any time you forget what keywords are supported, just text "HELP" to 802-613-4133 or 802-613-2839. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our Service as well as how to unsubscribe.

  4. As always, message and data rates may apply for any messages sent to you from us and to us from you, and GREEN MOUNTAIN CLAIMS SERVICES, LLC is not liable for the cost of any such messages. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

  5. You understand that anyone with access to your mobile phone may be able to view the messages you receive when using the Service, and you agree that GREEN MOUNTAIN CLAIMS SERVICES, LLC will not be liable to you if this occurs.

  6. You understand that you are not required to consent to the Service to receive any other services from GREEN MOUNTAIN CLAIMS SERVICES, LLC.

  7. By agreeing to these Terms of Service and providing us with your mobile phone number when you opt in to the Service, you authorize GREEN MOUNTAIN CLAIMS SERVICES, LLC to contact you by text message at your mobile phone number using an automatic telephone dialing system or device, or any other computer assisted technology as applicable.

  8. Information obtained as part of the SMS consent process will not be shared with third parties. No mobile opt-in data will be shared with third parties.

  9. If you have any questions regarding privacy, please read our Privacy Policy.

 

CONTACT INFORMATION

To ask questions or comment about this SMS privacy policy and our privacy practices, contact us at:

info@GreenMountainClaims.com

or via our phone: 802-613-4133