Privacy Policy (updated 12/12/2024)

GREEN MOUNTAIN CLAIMS SERVICES, LLC is dedicated to honoring the privacy of our clients. The following are details about our privacy policies, including what type of information is gathered and tracked, how the information is used and with whom the information is shared. Updates to this privacy statement will be reflected on this web page. 

 This privacy statement is separate from other policies that may apply to GREEN MOUNTAIN CLAIMS SERVICES, LLC or other parts of our operations. This includes the following:

  • The Short Message Service (SMS) Privacy Policy is a subset of our overall Privacy Policy and addresses how GREEN MOUNTAIN CLAIMS SERVICES, LLC handles the confidentiality of information related to SMS communications that come directly from GREEN MOUNTAIN CLAIMS SERVICES, LLC. Please see our SMS Privacy Policy.

INTRODUCTION

GREEN MOUNTAIN CLAIMS SERVICES, LLC (“we,” “us,”) is committed to protecting your privacy and safeguarding your personal information. In this Privacy Policy (“Policy,” or “Statement”), we explain how we collect, use, share, retain and transfer information you may provide when you visit www.GreenMountainClaims.com, associated sub-pages, or through the provision of our services (collectively, our “Services”). We also let you know your rights regarding the personal information we collect.

APPLICABILITY

This Policy is applicable to all website visitors, and all other users of our Services. It applies to information we collect:

  • Via your activity on our Services. This information is collected based on your direct input.

  • Via email, text, and other electronic messages sent between you and our Services.

  • Through mobile and desktop applications that we may provide.

  • Via your interactions with any GREEN MOUNTAIN CLAIMS SERVICES, LLC advertisements and/or applications on third-party websites and services, if those applications or advertising include links to our Services.

This Policy does not apply to information we collect:

  • Through any other means, including on any other website operated by a separate company or any third party, including our partners, affiliates and subsidiaries, as applicable.

By accessing or using our Services, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

INFORMATION WE COLLECT

General

The information we collect on or through our Services may include:

  • Information that you provide when using our Services, such as information provided through the following means:

  • Signing up to receive SMS text messages. For more information regarding our use of SMS, please view our SMS privacy policy.

  • Sending a comment online or reporting a problem with our Services, whether that be online or offline.

  • Submitting search queries through our Services

  • Submitting content to our Services for posting or publication.

Information that you provide to us

Depending on the type of interaction you have with us, we may collect the following information (“personal information”) when you openly and directly share this data with us:

  • First Name

  • Middle Name

  • Last Name

  • Date of Birth

  • Postal Address

  • Telephone numbers

  • Email Address

  • Company Name

  • Demographic information including, but not limited to, age, birthdate, gender, state of residence, marital status, home ownership status, occupation, and education.

  • Financial Information including, but not limited to, additional interests in property that your own or lease, lien holders, rental income, business income, and personal income.

In addition to these categories of information, we may collect and process information about your interactions with us. This includes details about our contacts with you through email, SMS, U.S. Post, on the phone or in person (i.e., the date, time, and method of contact), and details about documentation you provide to us. We may also collect and record any other relevant information you share with us.

Information that We Collect Automatically When You Use Our Services

We will automatically collect the following information when you use our Services:

  • Technical information

  • IP address, browser type, and plug-in details

  • Information about how you interact with our website

  • Device type (e.g., desktop, laptop, tablet, phone) and related information

  • Operating system information

  • Local time zone.

We collect this information that is sent to us automatically by your web browser and we may use this information to generate aggregate statistics about visitors to our Services. We may also use this information for various business purposes such as providing customer service, fraud prevention, market research, and improving our Services. For more information regarding our use of cookies, please see the Automatic Data Collection Technologies section, below.

Throughout your interactions with our Services, we may collect — or you may provide — information that qualifies as Sensitive Personal Information. We strive to obtain your consent to collect and process such information, which may revoke at any time by contacting us at info@GreenMountainClaims.com.

Automatic Data Collection Technologies

As you navigate through and interact with our Services, we may use automatic data collection technologies, such as cookies to better understand how people use our Services. The types of information we collect using automatic data collection technologies include:

  • Details about your visits to our Services, including traffic data, top pages visited, referral pages, location data, device type and browsers, and other data that is available through technologies and tools implemented on our Services

  • Referral pages, such as the social media platforms that bring visitors to our Services

  • Organic and paid search terms that bring visitors to our Service

  • Information regarding the programmatic display ads on other sites that bring visitors to our Services

  • Details about click-through rates using Call-to-Action (CTAs) buttons

We collect this information in order to improve our Services and deliver a more personalized experience, including by enabling us to, e.g.:

  • Estimate our audience size and usage patterns

  • Determine which of our Services pages receive the most interest

  • Customize our Services in accordance with individuals’ interests

  • Speed up searching

  • Recognize you when you return to our Services

  • Provide better advertisements for our Services

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services.

    • The “Help” menu in the toolbar of most web browsers will tell you how to change your browser's cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether.

 Third-Party Use of Cookies and Other Technologies

Some content or applications, including advertisements, on our Services are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect the information identified in the Automatic Data Collection Technologies section about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

 Children and Minors

Our Services are not intended for minors and children under 13 years of age and only should be used by young people under age 18 with the direct permission, consent, and oversight by legal guardians. 

 Young people under 13 should not use or provide any information on our Services, through any of its features, register on our Services, make any purchases through our Services, use any of the interactive or public comment features of our Services, or provide any information about themselves to us, including name, address, telephone number, email address, screen name or other information that can be considered linked to a particular person.

 If we become aware of any information provided on our Services from children under age 13, we will delete it. We do not store or use personal information relating to children under 13 for our own purposes or share it with any 3rd party.

 USE OF PERSONAL INFORMATION

We may use the Personal Information you provide to us for the following purposes:

  • To provide you with information about our work or our activities

  • To respond to your questions and provide related services

  • Where we are required by law to disclose or otherwise use your information.

 We may use the Personal Information we collect about you:

  • To administer our Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

  • To improve our Services to ensure that content is presented most effectively for you and your computer

  • As part of our efforts to keep our Services safe and secure

 We may process aggregated information about our Services’ visitors, and information that does not identify any individual, without restriction.

 DISCLOSURE OF YOUR INFORMATION

We may disclose Personal Information that we collect, or you provide as described in this Privacy Policy:

  • To your insurance carrier(s) and agents.

  • To contractors, service providers, and other third parties we use to support our organization.

  • Analytics and search engine providers that assist us in the improvement and optimization of our Services.

  • Trusted third-party companies and individuals

  • In the event that we sell or buy any business or assets, in which case we will disclose your Personal Information to the prospective seller or buyer of such business or asset.

  • For any other purpose disclosed by us when you provide the information.

  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of GREEN MOUNTAIN CLAIMS SERVICES, LLC, or its affiliates. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 We disclose this information to be able to provide you with our Services in an efficient and effective manner, to communicate with you about our Services, to better understand how our Services are used, and to analyze the effectiveness of our Services.

 We may disclose aggregated information about our Services’ visitors, and information that does not identify any individual, without restriction.

 

CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

info@GreenMountainClaims.com

or via our phone: 802-613-4133